Contact & Support Center
Have questions regarding our Instagram video or photo download tools, need troubleshooting assistance, want to submit a copyright notice, or suggest an educational guide topic? Our dedicated support team is here to help.
Technical Support
Report broken links, extraction errors, browser issues, or format playback problems.
DMCA & Legal Notices
Submit copyright claims, trademark inquiries, or content removal requests under 17 U.S.C. § 512.
Editorial & Press
Media research inquiries, creator guide suggestions, partnerships, and press questions.
Troubleshooting Checklist Before Submitting a Ticket
Over 85% of extraction errors are caused by client-side browser caching, private account restrictions, or incomplete link formats. To resolve your issue immediately without waiting for an email response, please review the four most common troubleshooting steps:
Our system can only access publicly accessible Instagram posts. If the creator's profile is set to Private, Instagram's servers block third-party extraction proxies.
Ensure the URL contains the full shortcode (e.g., https://www.instagram.com/p/SHORTCODE/ or /reel/SHORTCODE/). Direct links copied from the Instagram mobile app via "Share > Copy Link" are fully supported.
On Apple iOS (iPhone/iPad), after tapping "Download", Safari saves the video to the native Files app > Downloads folder. Tap the blue arrow in Safari's address bar to view the file or save it directly to your Camera Roll.
If an older version of our client-side JavaScript is cached in your browser, perform a hard refresh (Ctrl + F5 on Windows, or Cmd + Shift + R on Mac).
Frequently Asked Support Questions
Find immediate answers regarding download limits, privacy guarantees, photo resolutions, and DMCA procedures.
Downloads typically fail for three primary reasons: 1) The Instagram profile is set to Private; 2) The post has been deleted or archived by the original author; 3) The post contains music licensed only in specific geographic territories. Ensure that the post can be viewed in a private browser window without logging into Instagram before submitting the link.
Our photo downloader automatically analyzes the media payload delivered by Instagram's servers. It inspects all available image resolution candidates and selects the highest quality file (up to 1080x1080 for square posts, or 1080x1350 for vertical portrait posts). For carousel albums, each slide is extracted individually with its own download button.
No. IgVideoDown uses a completely stateless, zero-storage proxy architecture. When you request a download, the media stream is proxied directly from Instagram's content delivery networks to your local browser storage. We do not maintain databases of downloaded media, user IP records, or browsing histories.
IgVideoDown is 100% free and unlimited. You can download as many Reels, photos, IGTV videos, and audio tracks as needed for personal, offline, and educational use without creating an account or paying a subscription fee.
To submit a valid DMCA takedown notice under Title 17, United States Code, Section 512(c)(3), please email dmca@igvideodown.com with: 1) Identification of the copyrighted work claimed to be infringed; 2) The exact URL on our service; 3) Your full legal name, physical address, and telephone number; 4) A statement of good faith belief; 5) A statement under penalty of perjury that the information is accurate. Our legal agent reviews and responds to all valid notices within 24 business hours.
We welcome creator suggestions! If you want an in-depth breakdown of a specific video compression codec, algorithmic growth factor, or aspect ratio workflow, select "Creator Guide / Editorial Topic Suggestion" in the contact form or email our editorial director at support@igvideodown.com.
